Ecommerce project pitch questions for determining the best partner
So you have a few offer presentations booked and will be getting pitched? Great! Make sure to ask the right questions of all potential partners. Here's a list to get you started.
- Which one of your references are you most proud of? (if no references are presented, run away!)
- How do you document decisions done during the project?
- What project management methods would we be using with you?
- We use [insert PIM system name here], how would that be integrated?
- How do you define the project scope? How is it documented?
- How do you handle GDPR compliancy?
- Once we have launched, what happens then?
- Do you offer ongoing support? What does your support team look like?
- Is analytics setup included in the project? Custom events and reports?
- Who would be the main contact during the project? (If that person is not in the room when the project is pitched, ask why.)
- How do you track the time usage for the project?
- How is progress reported and what are the terms for incorrectly estimated features?
- What does you quality assurance strategy look like? What is the browser support?
- What additional Shopify plugins would you recommend for us? Which ones are your favourites?